Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Who knew such comfort could be found in an inflatable mattress? With dimensions of 193 x 130 cm when inflated, there's ample space for restful slumber whether you're on the go or enjoying some downtime outdoors.
impressive
Never thought I'd say this but...this air mattress has been the highlight of my road trips! It's easy to use, incredibly comfortable and surprisingly durable. The fact it can be split into two parts is just icing on the cake.
Excellent product! The comfort and durability are top-notch.
Love the versatility - perfect for road trips and camping!
This air mattress is a game-changer for outdoor activities. With its lightweight design, setup and storage are a breeze. Plus, it’s crafted from eco-friendly Oxford Cloth that resists wear and impact – perfect for our rough-and-tumble camping adventures!
Easy to use, comfortable, and surprisingly durable. Highly recommend!
This product has been an absolute game-changer for our family camping trips! Its versatile functionality means we can use it as a comfortable bed or even as a leisure sofa when needed. The adjustable design is another plus point, allowing us to split it into two parts depending on our needs.
A must-have for outdoor adventures. Comfortable with a practical design.
So spacious! Makes long drives much more bearable.
I've used this product during several road trips now and I must say, it never disappoints. From its spacious dimensions providing superior comfort to its durability resisting wear and tear - every aspect of this air mattress impresses me.
Impressed by the quality of material used – sturdy yet comfy.
The adjustable design is super handy. Fits perfectly in my SUV.
My go-to gear for camping now. Love its functionality!
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What I love most about this air mattress is how versatile it is. Whether we're going on long drives or setting up camp in the wilderness, this product always comes through with top-notch functionality while ensuring maximum comfort.
Crafted from eco-friendly Oxford Cloth – durable and reliable!
Splits into two parts depending on need – very thoughtful.
I'm absolutely thrilled with this air mattress. The comfort it provides during long road trips is simply unmatched. It's spacious, easy to set up and incredibly durable - all thanks to the Oxford cloth material. I also love that it comes with a repair kit and storage bag.
This isn’t just an air bed; it’s part of our essential travel gear now
The superior comfort of this air mattress completely blew me away! With dimensions of 193 x 130 cm when inflated, there's more than enough space for restful slumber whether you're on the go or enjoying some downtime outdoors.
Who knew such comfort could be found in an inflatable mattress? Not only does it function as an excellent car bed on road trips but we've also used it as a leisure sofa at outdoor events!
The user-friendly inflator makes setting up this air mattress quick and hassle-free – no more huffing and puffing trying to inflate your bed!
It has survived multiple camping trips without any damage – kudos to the durable material.
This air mattress has quickly become my favorite piece of outdoor gear! From its robust material that withstands impact and moisture, to its thoughtful design allowing single or double usage depending on need - every aspect impresses me.