Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, I gotta tell ya, this air is the real deal! When I say it's comfy, I mean it's like sleeping on a cloud in dreamland. You know that feeling when you sink into something so soft and cozy? That's exactly what you get with this boy. It just hugs your body in all the right placesAnd let's talk about its size for a second because whoa, it’s spacious! This thing isn't your average run-of-the-m air mattress. No sirree Bob! It’s got enough room to stretch out and roll around without worrying about falling off the edge or anything like that. Now here comes my favorite part - road trips are no longer a pain in the neck for me thanks to this beauty. Remember those days of trying to catch some Zs cramped up in the backseat or worse yet, on some hard motel bed? Well kiss them goodbye folks! Ever since getting my hands on this gem, every journey feels like an upgrade to first class luxury. Seriously though, laying down on this beast makes me feel regal as heck; almost like being treated as queen of comfort town itself!
Oxford cloth material. Now, I've seen some pretty tough stuff in my time but, this thing is a total beast! We took it on our camping trip and believe me when I say we put it through the wringer. But guess what? It held up like a champ. Now don't get me wrong, we weren't exactly gentle with it either. We're talking constant use every day for the entire. From sunup to sundown and everything in between - that material was getting worked over big time. But here's where things got interesting: despite all of that heavy-duty action, there wasn't even a hint of wear or tear on that bad boy by the end of our adventure. Not one single thread out of place or any sign of damage whatsoever! That kind of resilience is seriously impressive if you ask me. It felt almost as though it was laughing at us each time we tried to test its limits – just shrugging off whatever we threw at it like 'is that all you got?' And trust me; we didn’t hold back! I mean come on; who wouldn't be impressed by such an iron-willed piece? It’s not every day you find something so sturdy yet flexible enough to handle anything thrown its way without batting an eyelid.
The moment this kit arrived, I was stoked to see how it would fare First things first, the setup process was a dream come true. It didn't take me more than a few minutes to get everything up and running. Now that's what I call convenience its best! The instructions were clear as day which made putting everything together feel like a walk in the park. No need for any fancy tools or tech knowledge here - just good old fashioned common sense will do the. Then comes packing away time and boy oh boy, did it impress again! Just when you thought it couldn’t get any better such an easy setup process, packing away proved to be equally effortless too. It’s so simple that even on those lazy days when all you want is your couch and some TV time – yeah, even then – this thing doesn’t make you work up a sweat. Now onto my favorite part of all - the inflator! This little guy sure knows how to win hearts over with its user-friendly vibe going strong. With most inflators out there being finicky and complicated beasts, this one stands out from the crowd by being super straightforward and intuitive to use.
no more sleepless nights in the back, this mattress makes car naps a breeze.
A great addition to my outdoor gear! Durable, comfy and versatile - what more could you want?
Love that it can be split into two parts depending on your needs. Very practical design.
I purchased this air mattress for a cross-country road trip and it has all my expectations. The superior comfort it provides is unparalleled, making long drives much more bearable. I love the Oxford cloth material - not only is it eco-friendly but also incredibly durable. It's survived multiple trips without any signs of wear or damage.
This thing is a life saver for long drives. Can't believe how comfortable it is!
i'm impressed by its size when inflated but also how compactly it folds down.
I used this as a leisure sofa at my last tailgate party - big hit with friends!
I'm truly impressed by how versatile this product is! Not only does it function as an excellent car bed on road trips, but we've also used it as a leisure sofa at outdoor events and even in our backyard for stargazing nights! Plus, the adjustable design means we can adapt it according to our needs.
This air mattress has been fantastic for my family's road trips. Kids love sleeping on it!
Honestly didn’t expect such comfort from an inflatable mattress, pleasantly surprised
No discomfort even after hours of use – superior comfort indeed
This isn’t just an air bed; it’s part of our essential travel gear now
recommend
It has survived multiple camping trips without any damage – kudos to the durable material.
Love how it accommodates both single and double usage, thanks to the dividing line.
The quality of this product really stands out – from its robust material that withstands impact and moisture, to its thoughtful design allowing single or double usage depending on need. But what makes me recommend this wholeheartedly is the user-friendly inflator – no more huffing and puffing trying to set up your bed!
From car trips to camping nights, this air mattress has been a true companion
The inflator is easy-to-use and quick – no more struggling with manual pumping!
This air mattress has been an absolute lifesaver during our family camping trips. It’s spacious enough to comfortably sleep two people, which was a pleasant surprise considering its compact size when folded down. The fact that it comes with practical accessories like a repair kit and storage bag just adds to its appeal.
this product comes with everything you need: repair kit, storage bag... they've thought of everything!
One word: amazing! This air mattress has transformed my camping experiences completely. No longer do I have to worry about uncomfortable sleeping arrangements; now I look forward to cozying up under the stars after a day full of adventure.
The adjustable design works perfectly for my SUV model.