Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This tool is like having your own personal finance coach! It breaks down everything into manageable chunks and even makes saving fun. Can't recommend it enough.
Three words: Simple but effective! The 5-bucket system? Brilliantly straightforward.
I’m not one for reviews but this deserves all the praise. It's helped me get my finances under control quickly - love it!
As someone who used to dread checking their bank account, this tool has been nothing short of revolutionary for me. The concept of budgeting weekly rather than monthly was an eye-opener - no more end-of-the-month panic attacks! What I appreciate most is its simplicity; dividing my paycheck into five categories and tracking every expense (even those sneaky small ones) keeps everything clear and under control.
I'm not just surviving paycheck to paycheck anymore, I'm thriving!
Came across this checklist on my quest to better manage my finances...and let's just say, mission accomplished 🚀
This tool is like having your own personal finance guru guiding you one week at a time - love it!
I've got two kids and a mortgage; budgeting isn't easy. But with these tips, I'm finally getting ahead. Thank you from the bottom of my bank account ❤️
The automatic transfers feature is so useful – no more forgetting about bills or savings!
As someone who always struggled with overspending, the 3-day pause rule on this checklist has been super helpful for me - no more impulse buys!
Feels like I've finally cracked the code to budgeting. This checklist is a lifesaver!
i used to be terrible with money 😅 but now i feel like i'm in control thanks to all these practical steps 👊💰
I've always found budgeting daunting until I stumbled upon this planner. Its user-friendly design coupled with practical tips make navigating through my weekly income a breeze now! From setting up automatic transfers for savings to pausing three days before any non-essential purchase—every feature feels thoughtfully crafted towards fostering healthy money habits.
Tried it out because why not? Ended up loving how it makes managing money less daunting – who knew?
Budgeting was always too complicated for me until I found this checklist - it’s made everything so much easier.
This tool is incredible! It’s turned me from an impulsive spender into a responsible saver in just weeks.