Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this thing is great at minimizing odors, home smells fresh again
I've been using this automatic litter box for a few weeks now and I'm thoroughly. It's spacious enough for my big cat, operates smoothly, and keeps the house odor-free.
The smart device compatibility of this self-c litter box is such a convenience! Now, keeping my home clean while taking care of my furry friend has become so much easier.
This product is just what every cat owner needs. The large capacity accommodates cats of all sizes perfectly and the automated cleaning saves me so much time!
No more scattered mess around the house thanks to its anti-leakage plate. Plus it minimizes odors significantly which is an added bonus.
my cat loves it and so do i no more manual scooping for me
The automatic cleaning feature is a lifesaver, especially on busy days!
I had my doubts about automatic litter boxes, but this one has proven me wrong. The large 65L capacity accommodates both of my cats comfortably and the self-cleaning mechanism is a godsend. It's been saving me so much time that I can now spend playing with them instead.
I was hesitant to invest in this automatic litter box at first, but I'm so glad I did. It's been total game-changer for me and my feline friend. The large 65L capacity is perfect for him - he's quite the big boy, and other litter boxes just weren't cutting it. But with this one, there's plenty of room for him to do his business comfortably. Not only that, but the self-cleaning mechanism means no more manual scooping for me! Plus, it even includes an anti-leakage plate which has made all the difference in keeping our home clean.
cool
This box is perfect for busy pet owners like myself who want to provide the best care for their cats while maintaining a clean home. The automated cleaning and waste management features are incredibly convenient.
❤️❤️
Very glad I purchased it
Finding this product was like hitting two birds with one stone! This state-of-the-art litter box keeps odors at bay while providing a clean environment for my precious kitty who deserves nothing less! Plus its smart device compatibility ensures seamless operation – it’s like having another pair of hands helping out around the house.
The advanced feature combined with its durable plastic construction gives me peace of mind knowing that we will be enjoying its benefits for years to come!
This product has exceeded all my expectations in terms of quality, efficiency, and convenience. The large capacity accommodates cats of all sizes perfectly which is fantastic because as much as I love my furry companion; cleaning up after him isn’t always fun or convenient especially on busy days when you’re juggling work calls or household chores simultaneously.
Great product
Constructed from high-quality plastic, it’s clear that durability was a key consideration when designing this product. This gives me peace of mind knowing that we'll be enjoying its benefits for years to come.
OK
This automatic litter box has made my life so much easier.
my cat is so comfy now!:)
I have been a cat owner for years and I thought had seen it all until automatic self-cleaning litter box came into my life. The large 65L capacity is perfect for my two cats who are on the larger, providing them with plenty of room to do their business comfortably. It's also equipped with a fully automatic self-cleaning mechanism that has saved me so much time and effort from manual scooping. Not only that, but it also includes a sand anti-leakage plate which effectively prevents any messes around the house.
The smart compatibility feature is absolutely brilliant