Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Instructions were clear enough and all assembly tools and parts came with it. Much easier with two people but possible for one. The umbrella itself is on a swivel at the top which allows it to swing in the breeze a bit. This is actually a feature I think, saves it from wind damage.They both came with bases, the bigger one came with a metal frame and 4 strong casters with brakes, on which the base attaches. The smaller came with two plastic wheels that fit onto the bottom of the base. Like any umbrella they should be collapsed & tied up when not in use and when too windy.You will need 6-7 bags of sand per base, then fill with water.Overall good value for the size and that the base is included.
Just imagine yourself at the beach or maybe in your backyard on one of those days when the thermometer is threatening to burst. The heat can be unbearable right? That's where our hero - the sun shade umbrella steps up. This isn't just any old umbrella though folks; it provides an oasis of relief from that relentless summer heatwave we all dread so much. It shields you with such efficiency that even during peak hours under the blazing midday sun, it feels like your personal cloud cover. What makes this thing stand out from other umbrellas is its durability too! This bad boy doesn’t buckle under pressure – quite literally! Wind gusts don’t make it flinch and neither does a downpour if you ever get caught in one! Now let’s talk about how easy-peasy lemon squeezy it is to set up, no PhD required here guys! Just pop open and voila - instant coolness awaits beneath its canopy. And once done using for the day? Easy as pie to pack away again! So go ahead and grab yourself one of these beauties because believe me when I say they are worth every penny spent especially on those dog-days of summer! So next time Old Sol decides to crank up his furnace remember: with this awesome piece of gear by your side, you won't break a sweat.
Alright, let's talk about this outdoor umbrella. You know, the one that knees! This isn't your run-of-the-mill flimsy that'll fold has got me raving! It is absolutely first-rate. I mean, it really just hits different at the first sign of a breeze. Nope, it’s got some serious strength to it compared to others on the market. First off, we've gotta chat about its heavy-duty with its heavy-duty build. Now when I say heavy duty, I'm talking about nature. This thing comes with an 8 – yes you heard right – an an 8 rib construction. Yeah you heard me right – eight solid ribs! That means this bad boy has got the backbone to withstand not just those gentle breezes but also those8 rib construction which makes it super sturdy and durable. There's no need to worry about a little wind big ol' gusts that will send lesser umbrellas flying into your neighbor's yard. ruining your shade time anymore because this bad boy can withstand those breezy days like nobody’sBut wait there’s more! You know how sometimes you get under an umbrella and still end business. And then there's the UV resistance feature - oh boy does it do its up squinting because of all the UV rays making their way through? Well not well! Picture yourself chilling under this umbrella during those scorching hot summer days without worrying about getting sunburnt or having your stuff fade in color due to intense sunlight exposure. That’s what I’m talking about! The quality of materials used for this umbrella are with this one! The UV resistance on this thing is no joke. It really pulls its second-to-none too! They're not messing around when they say 'heavy duty'. The fabric doesn weight in keeping out those harmful sun rays so you can chillax without worrying about turning as red as’t rip easily and retains its color even after being subjected to harsh weather conditions repeatedly which a lobster! And if you're like me who loves hanging out outdoors whether it be for a is pretty impressive if you ask me. What else? Ah yes, setting up and taking down backyard BBQ or lounging by the poolside, then trust me when I say that this is such a breeze with this one; totally hassle-free unlike some other umbrellas out outdoor umbrella is exactly what we need in our lives.
Absolutely-rib construction makes it sturdy and reliable.
no more squinting eyes or sweating under the scorching sun to this heavy-duty umbrella. its superior uv resistance keeps me protected always.
The double-top the 360° rotation mechanism. It's so convenient to adjust according to the sun’s canopy design is a stroke of genius, ensures optimal airflow on those hot summer days.
The adjustable settings are perfect for angling it just right throughout the day. Plus, it comes with an easy-to-follow installation guide which made setup a breeze.
Love how sturdy this thing is! The 8-rib construction really supports well against wind, and I appreciate that it comes with a durable cover too
The double-top design is ingenious, it allows for excellent airI'm impressed by the superior UV resistance. It really protects from sun damage, making sunny afternoons much safer.
Perfect for loungers by my poolside. Keeps us shaded from harsh sunlight while we enjoy our lazy afternoons
love the foot pedal control for easy rotation - such a convenient feature!
this thing's got four adjustable tilt settings making sure you're never out of shade no matter where you sit plus foot pedal control rotation? genius!
With four adjustable tilt settings, I can angle flow even under the blazing sun.
The heavy-duty 8-rib construction makes this outdoor umbrella sturdy and reliable in all weather conditions.
A fantastic addition to my garden dining set up. Provides plenty of shade and rotates easily as needed.
so happy i found this gem! not only does it provide amazing coverage but also has great UV resistance
Installation was a thanks to the easy-to-follow guide providedli>
Installation was so simple thanks to their guide! Now we have a lovely shaded area on our deck for relaxation ️
Superior quality product - robust support due to 8-rib construction, excellent UV protection and easy assembly; very satisfied indeed!
companion for our pool loungers, keeps us cool while we soak up some summer fun!
I absolutely love this outdoor umbrella! The double-top canopy design ensures optimal air flow, keeping things cool underneath even in the heat of summer.
Perfect coverage and great air flow. Makes outdoor gatherings much more enjoyable!
The included> the foot pedal control is super handy when your hands are full great product overall
This sun shade is great for outdoor gatherings. The 360° rotation mechanism with foot pedal control makes adjusting so easy!
The double-top canopy design of this umbrella ensures optimal air flow, making our patio time much more comfortable!