Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was initially hesitant due to the price, but these sunglasses are surprisingly well-made. They've endured quite a bit of abuse without a scratch, and they fit perfectly on my face. Highly recommend, and I'll definitely be buying more from this brand.
these retro square sunglasses are fantastic. the design is both stylish and timeless, making them a versatile accessory for any outfit. the lenses are dark enough to protect my eyes from the sun, yet clear enough that they don’t distort my vision. the frames are lightweight and comfortable, making them perfect for all-day wear. i've worn them to the beach, while driving, and even on casual outings, and they never fail to impress. the quality is excellent, and they feel very sturdy and well-made. overall, i’m extremely happy with this purchase and highly recommend these sunglasses to anyone.
Arrived quickly. Is as the photo is, although for the shape of my face something big was left.
It arrived earlier than estimated, and it is all in bus recommended condition
The lenses are a bit smaller than expected, but they're still cute and offer great sun protection.
they add a touch of vintage flair to any outfit. the lenses provide excellent uv protection and the frames are sturdy yet lightweight. i've received so many compliments on them. they fit comfortably and don’t slip down my nose. perfect for everyday wear and stylish enough for special occasions. highly recommend!
Excellent
these sunglasses are fantastic. the retro square style is both stylish and timeless. the lenses are dark enough to protect my eyes from the sun but not too dark that they distort my vision. the frames are lightweight and comfortable, even for long periods of wear. i’m very happy with this purchase. highly recommend!
These are my go-to sunglasses, and they're incredibly stylish. They hold up well and complement any outfit.
Purchased these glasses for a weekend trip, and they worked wonderfully!
Loved these sunglasses—they're stylish and exactly what I needed. They fit perfectly and look great!
They arrived in perfect condition. As it is in the photo Arrived long before the estimated date and the quality is very good
these retro square sunglasses are the perfect accessory. they’re stylish, comfortable, and provide excellent sun protection. the frames are lightweight and fit my face well. i love the vintage look and have received many compliments. they’re versatile enough to wear with any outfit. overall, a great buy and i highly recommend them.
They fit my face perfectly, and I absolutely adore them.
I absolutely love these sunglasses! the retro square design is so chic and trendy. the lenses offer great protection from the sun and the frames are durable. they fit my face perfectly and are very comfortable to wear. i’ve gotten numerous compliments and they’ve become my go-to accessory. highly recommend for anyone looking for stylish and functional sunglasses.
These sunglasses arrived exactly as pictured, and they look adorable on. Very trendy!
I love the shape of these sunglasses, and they fit me perfectly.
these retro square sunglasses are my new favorite accessory. the vintage design is absolutely stunning and adds a unique touch to any outfit. the lenses provide excellent uv protection, which is crucial for sunny days. the frames are sturdy yet lightweight, making them comfortable to wear all day long. i've received countless compliments since i started wearing them, and they really elevate my style. they fit my face perfectly and don’t slide down my nose, even when i’m active. i appreciate the quality and attention to detail in these sunglasses. highly recommend them to anyone looking for a stylish and practical pair of sunglasses.
They are fine but they hit me scratched as if they were already used.
Cute, comfy, and affordable—these sunglasses are a frequent rotation in my wardrobe, and I absolutely adore them.
Product in good condition the shipment was very fast the supplier sent it exactly the same as how it is in the photo good quality product I love the color the model and the design of the product
These glasses are affordable and look nice!
Wasn't sure what to expect in terms of quality because of the price, but these sunglasses are just fine. Even my granddaughter approves, which is rare!
I’m so happy with these sunglasses. the retro square design is very fashionable and the lenses provide great sun protection. they’re lightweight and comfortable to wear all day. the quality is excellent and they feel very durable. i’ve gotten lots of compliments on them. highly recommend for anyone wanting stylish and functional sunglasses.
Very cute and good quality