Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an avid camper, I've always been on the lookout for gear that is not just functional but also easy to transport. This portable stove has ticked all my boxes and then some! The stainless steel construction ensures that it can high temperatures without any damage, making a reliable companion for all my outdoor adventures. What impressed me most was its heat output - even in the chilliest of environments, this little powerhouse kept us warm and cozy throughout the night. Plus, cooking meals on it was such a breeze - truly enhancing our camping experience!
no caps no problem because this stove doesn't need any hype - its performance speaks for itself. we used less wood than usual thanks to efficient combustion and cooked up some delicious meals too. setup was a breeze even on uneven ground with detachable legs.
I've used my share of camp stoves over the years but none come close to this one when it comes to value for money Durable stainless steel build, secondary combustion system (saves you firewood), easy assembly...what more can you ask for?
I love how multi-functional this portable stove is! It's perfect for heating, cooking, and even barbecuing which made my outdoor experience much more enjoyable. The spark suppressor in the chimney also gave me peace of mind knowing that there won't be any accidents.
recommend
i don't usually write reviews but i felt compelled to share about this awesome stove we recently got. no need for capital letters when talking about something this good because its performance speaks louder than any hype could ever do! efficient combustion means less wood used which really surprised us considering how much heat it gives off plus cooking on it made our food taste so much better setup was super simple even with uneven ground thanks to detachable legs.
Who knew something as simple as a foldable wood stove could bring so much comfort outdoors? It's sturdy yet light enough to pack easily into my backpacking gear without weighing me down. The reduced wood consumption is also a big plus for environment-conscious folks like me.
This little stove is a lifesaver! We took it on our last camping trip and it was so easy to carry around. Plus, the stainless steel construction means I don't have to worry about it breaking getting damaged. And the heat output? Amazing! Kept us warm all night. Definitely!
The best part about this portable stainless steel firewood stove isn’t just its ability to withstand high temperatures but also how safe it is due to included spark suppressor. It's perfect for any outdoor setting and really enhances the overall experience.
Emergency situations can be scary, but having this portable stove in my kit gives me peace of mind. It’s not just about warmth or cooking food - it’s knowing that I have a reliable tool to help keep me safe when things get tough. Truly an awesome product!
satisfactory
Our ice-fishing trips have taken a turn for the better since we started bringing along this portable wonder It functions like charm in freezing temperatures providing ample warmth while allowing hot meals preparation right by lakeside- talk about convenience at its finest! Its lightweight design coupled with durability makes transportation effortless ensuring longevity
efficient
This portable stove has been such an asset during our ice-fishing trips Not only does it keep us warm in freezing temperatures but allows us to cook hot meals right by the lake side! Its lightweight design makes transportation effortless while its durability ensures longevity
Outstanding
The standout feature of this portable stove isn’t just its resilience against high temperatures but also how safe it is thanks to spark suppressor inclusion. It's perfect any outdoor setting - camping trips backyard gatherings or even impromptu picnics enhancing overall experience by providing warmth facilitating cooking barbecuing all at once.
None come close when it comes to value for money. Durable stainless steel build, secondary combustion system (saves you firewood), easy assembly...what more can you ask for?
The sheer simplicity yet effectiveness of foldable wood-burning stoves never cease to amaze me! This one, in particular, has proven to be a game-changer with its sturdy yet lightweight design that doesn't add much weight to my backpacking gear. The reduced wood consumption feature is an added bonus for those of us who care about the environment and want to leave as little footprint as possible.
ok
I've been through my fair share of camp stoves over the years but none have come close to this one when it comes down value for money Its stainless steel build speaks durability while secondary combustion system ensures you save on firewood cost. Plus easy assembly makes setup a breeze even if you're not particularly handy!
When emergency situations arise having reliable tools can make difference between panic peace mind. This portable stove has proven itself indispensable asset in survival kit. Beyond just providing warmth enabling food preparation reassuring knowing I have sturdy tool would help stay safe when things get tough – truly awesome product!
recommend
I never thought I'd find something as multi-functional as this compact yet powerful stove in my lifetime! Whether you're looking to keep warm during cold nights or cook up a delicious meal under the open sky, or even barbecue at your favorite spot outdoors – this handy piece of equipment has you covered through thick and thin. Safety is paramount when dealing with fire appliances and knowing there's a spark suppressor built-in gave me peace of mind while using it.
wow-worthy
As someone who loves spending time outdoors, finding equipment that enhances my experience without causing inconvenience is crucial. This portable stove does exactly that! Its lightweight and foldable design makes transportation effortless while durable stainless steel construction ensures longevity ensuring we'll be enjoying warm cozy nights delicious meals many more adventures come!