Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its size makes it easy to carry around yet it can hold so much stuff! Truly an essential item for any outdoor activity.
Took this on our recent beach trip - held all our essentials without taking up too much space!
The natural look of this rack blends seamlessly into any setting - beach, park or backyard. What sets this product apart is its unique blend of functionality and style. The wood grain design looks great while offering superior durability thanks to the small pearl board layers.
I'm amazed at how sturdy it is, despite being lightweight. Perfect for all my outdoor needs!
The natural look of this rack blends seamlessly into any setting - beach, park or backyard.
This has become an essential part of our family outings now.
useful
Perfect balance between functionality and style – that’s what sets this product apart.
I was surprised by the durability considering its portability. It's a must-have item for me now.
Can't believe I didn't find this sooner! Compact, portable and oh-so-stylish.
This storage rack has been a lifesaver for our outdoor events. It's compact, easy to set up and the multi-layer storage holds all my essentials securely. The wood grain design is stylish too.
I've used this at tail parties and camping trips. I'm impressed by its sturdy construction and how it saves so much space! The small pearl board layers are durable, ensuring long-lasting use.
The elegant wood grain design of this rack blends perfectly with nature while providing ample storage space. Plus it folds down when not in use - perfect for limited spaces.
Despite its lightweight construction, this portable rack is incredibly durable. Its size makes carrying around super easy while still holding lots of stuff!
Took this on our recent beach trip - held all our essentials without taking up too much space while looking stylish!
satisfactory
I'm amazed at how sturdy it is, despite being lightweight. Perfect for all my outdoor needs! The wood grain design adds a nice touch.
The natural look of this rack blends seamlessly into any setting - beach, park or backyard. It's become an essential part of our family outings now.
This has truly made tailgate parties and camping trips more organized. I can't imagine going outdoors without it!
Perfect balance between functionality and style – that’s what sets this product apart.
Can't believe I didn't find this sooner! Compact, portable and oh-so-stylish.
I've used this at tailgate parties and camping trips, and let me tell you, it's become an essential part of these outings now. The sturdy construction ensures long-lasting use while saving so much space! And the small pearl board layers are durable too! It's lightweight yet incredibly sturdy – something I didn't expect from such a portable item.
held all our essentials without taking up too much space!
Love it!
I've used this rack at tailgate parties and camping trips. It's sturdy stylish and saves so much space!