Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've gotta say, this rack has totally won my heart! It's got a compact size that makes it super easy to carry around No more wrestling with oversized or clunky equipment for me. This storage rack is just the right size and weight. You can tote it along wherever you go without breaking a sweat. On top of its portability, setting this thing up is as simple as pie. It doesn't come with any complicated instructions or require any special tools – pretty straightforward if you ask me! And let's forget about the wood design, it gives off such a rustic vibe that adds an extra layer of charm to any camping setup. The multi-layered feature on this storage rack allows for ample space to store all your outdoor essentials neatly and conveniently. We're talking everything from your cooking utensils down to your hiking boots – there's room for them all! To be honest, going camping without having this rack by my side now seems unthinkable! It’s like trying to imagine peanut butter without jelly - they just belong together! So yeah, long story short: If you love yourself some organized and efficient storage during your outdoor adventures while also appreciating aesthetic appeal and ease-of-use then look no further than this fantastic rack. Trust me when I say that once you get used to having it around on your trips outdoors, there will be no looking back!
This portable storage rack has been a game-changer for our outdoor events. Not only is it compact and easy to set up, but the multi-layer storage also holds all my essentials securely. I was surprised by how much stuff this thing can hold! The elegant wood grain design adds a stylish touch that blends perfectly with nature. Plus, it folds down when not in use - perfect for those of us with limited storage spaces.
Alright, let me break it down for you. This gem has seriously taken our tailgate bashes to a whole new level of organization. You know how things can get messy with everyone bringing their own stuff and no place to put it all? Well, this storage rack has changed all that. Trust me when I say that once you've experienced the convenience of having everything neatly arranged at your fingertips during a tailgate party, there’s no going back. Your only regret will be not getting one sooner! So if you're someone who loves throwing epic tailgate parties or simply appreciates an organized space, then do yourself a favor and grab one pronto! The benefits are too good to pass up on. I'm telling from personal experience - you won't regret it! Highly recommend indeed!
this little gem is so versatile! we've used it at the beach, on hiking trips...it's just amazing.
Impressive
Sturdy, stylish and space-saving
I'm amazed at how sturdy it is, despite being lightweight. Perfect for all my outdoor needs!
set up was a breeze and i adore the elegant wood grain board design✨
incredibly durable despite being lightweight. Great job with the small pearl board layers
so convenient that it folds down when not in use. Perfect for those of us with limited storage.
i'm impressed by how much stuff this thing holds! its size makes carrying around super easy.
Perfect for all my outdoor needs!
recommend
I was surprised by the durability considering its portability. It's a must-have item for me now
I'm amazed at how much stuff this thing holds! Plus its size makes carrying around super easy
The natural look blends seamlessly into any setting which I really appreciate.
Took it to our family picnic last weekend – everyone loved how handy it was!
Perfect balance between functionality and style.
The durability of this item surprised me considering its portability
A must-have for anyone who loves outdoor activities as much as I do
This rack is a lifesaver for outdoor events. It's compact, easy to set up and the multi-layer storage holds all my essentials.
I've used this rack at tailgate parties and camping trips. It's sturdy, stylish and saves so much space!
The wood grain design of this rack blends perfectly with nature. Plus it folds down when not in use - perfect for limited storage spaces.
Despite its lightweight construction, this portable rack is incredibly durable. The small pearl board layers are a nice touch too.
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