Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm absolutely smitten by this patio furniture set!! easy assembly, sturdy and the color is just spot on..couldn't have asked for anything better ❤️
such a cute set...and surprisingly easy to put together...highly recommended!!
if you're looking for something as described then look no further! highly recommend this one
satisfactory
this set has made my outdoor space so much more inviting and comfortable. It’s super cute, comfy and gives me nothing but good vibes every time I use it!!!
recommend
I was pleasantly surprised by how well built this furniture set is. The quality of the wicker material exceeded my expectations and it's been holding up great in all types of weather.
worthwhile
This 4-piece conversation set has transformed our patio into an outdoor oasis. We love spending evenings outside now, enjoying the comfort of these pieces.
I've received numerous compliments from friends about how lovely this patio furniture looks in my garden area. It's also incredibly comfortable which makes lounging around outdoors even more enjoyable!
Superb quality! Transformed my backyard into a cozy retreat.
Super thrilled with this purchase! It's a sturdy set that really enhances my outdoor space. The assembly was straightforward and the quality is top-notch for the price.
Superb
Nice color and super comfortable - perfect for quiet evenings outdoors!
this patio furniture turned out exactly as I hoped...the assembly process was straightforward, all parts fitting together nicely...even though it's a little shorter than expected, comfort isn't compromised at all...It’s super cute and adds a nice touch to my backyard decor.
This set has exceeded all my expectations. Not only does it look stylish but also feels very comfortable to sit on. Assembly was a breeze too!
Seriously cute set that's surprisingly easy to put together
I'm so pleased with this furniture It's perfect in size, easy to assemble, and surprisingly comfy despite the cushions being a bit thin.
fine
The wicker set is just as described; highly recommend it!
The color, sturdiness and overall appeal of this set are just amazing. Fits perfectly into my small patio without compromising comfort or style.
ok
Affordable yet stylish. Love the comfort of the cushions!
This furniture has made lounging outside so much more enjoyable!
Absolutely love how cute and cozy this outdoor furniture is! Easy assembly process plus it’s super durable – definitely worth every penny spent!