Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
what a great addition to my outdoor space! this w set is not just visually appealing but also incredibly sturdy. I was able to put it together with relative ease and the quality for the price is simply outstanding. The cushions are comfy and the overall size of each piece fits perfectly in my small area, making it an ideal choice for those with limited. Would definitely buy again!
I'm absolutely smitten by this conversation set!! The assembly was easy peasy, no complications whatsoever. It's sturdy enough that you don’t have to worry about wear and tear anytime soon..and let me tell ya - the color is just spot on..couldn't have asked for anything better ❤️
This set is really nice looking and very sturdy Fits my small patio perfectly. Love the cusions. The 1st chair was hard to put together. The rest of the pieces went very smoothly. Do not tighten screws until it is completely assembled. We used an hand held drill to tighten. Very nice quality for the price. Would purchase again.
The material is nice, very sturdy, I love the color. They are comfortable to sit on and the perfect size.
What a great addition to my patio! This 4-piece wicker set is not only good-looking but also very sturdy. I was able to assemble it fairly easily and the quality for the price is exceptional. The cushions are comfortable and the overall size of each piece fits perfectly in my small space. I would definitely buy this again!
Came out perfect. Was pretty easy to build. Height was a little shorter than expected but definitely very comfortable.
This patio furniture was exactly what I was looking for. Easy to assembly and worth the price. I recommend it.
Great set for small patio or deck. Easy instructions and assembly, suggest only start the fasteners for a short way on each section until all have been started then come back and tighten all. This will save time. Not too difficult. Worth the effort.
assembly was a good hour and half, nice set, just what I wanted.
Exactly what I was looking for.
In love with my patio furniture set! The color is perfect . It was easy to put together and it’s sturdy !
Just what I wanted! A perfect balance between size and sturd, neither too big nor too small. Theness of the wicker material gives it an extra charm that looks fantastic in my backyard. Although, wish the cushions were a bit thicker but still they're comfy enough.
this set turned out to be exactly what i was hoping for...easy assembly process with all parts fitting together nicely...although shorter than expected it didn't compromise on comfort at all...
Not too big-not too small and feels sturdy. The wicker material is super soft and looks great in my backyard. My only issue is the cushions…they are a little thin.
Cute set easy to build
Exactly as described! Highly recommend!
The color, comfortability, and size - everything about this set is just so perfect! It's really nice material-wise as well; very robust indeed. Just love sitting on these pieces during those quiet evenings!
I love this set!!! Super cute and comfy. Nothing more to ask for!!!!
This outdoor furniture has been a wonderful addition to our home exterior decor. Easy assembly coupled with its affordable cost makes this purchase totally worth every penny spent.
ok
A great little setup for smaller patios or decks like mine Assembly instructions were simple enough that even someone like me who isn’t handy had no trouble putting it together Definitely worth every minute spent assembling!
I must say that while assembly took around an hour and half, once done you'll realize how much worth your time invested was...the final product is simply splendid!
just right!!! wasn't looking for anything fancy or overly expensive..this one fit into both categories perfectly
Impressive
The quality of this wicker material exceeded any expectations I had; built tough yet soft enough to ensure maximum comfort during those lazy afternoons or quiet evenings outside! This 4-piece conversation set has truly transformed our patio into an outdoor oasis We love spending evenings outside now enjoying these pieces' comfort.