Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’d been wanting this style coffee table for a while but was a bit unsure. When I set this table up in my living room I knew this was exactly the piece I needed. The glass top just sits on top of the base (no bolting) which made me a little nervous but with the glass top being so heavy the table it would take a lot to move it. I do wish the glass top and base was fastened together somehow because when I need to move the table I have to account for the glass top and base moving separately. It’s a great piece and surely to get compliments.
I was truly impressed by this table as it surpassed my initial expectations. The packaging was impeccable, ensuring the glass arrived intact without any signs of damage. The table looked exactly as portrayed, exhibiting great strength with its robust legs and a beautiful, substantial glass top. I am thoroughly delighted with it.
I'm absolutely in love with my new coffee table! The modern minimalist design is a perfect fit for my living room decor. Definitely worth every penny!
What a stunning piece! This coffee table adds the perfect mid-century vibe to my living room. Love it!
definitely worth every penny
This table has become centerpiece of our home. Its sleek lines and elegant style have really our space.
Beautifully designed with great attention to detail. The quality of this coffee exceeded my expectations!
this glass coffee table fits the bill perfectly
Absolutely in love with this mid-century inspired piece! It’s not only beautiful but also very sturdy.
simple, chic, and timeless
easy to clean which is a big plus for me
Love how versatile this piece is - works well in both contemporary or retro settings
I can't get enough of it!
My living room has never looked better since adding this piece. It's truly an aesthetic delight!
this table is a must-have for any mid-century enthusiast like me.
This table is a hit at my place.
adds such a unique touch to my living room, love it!
This coffee table? Absolute perfection.
Stunning!
Clean lines, elegant style...
truly gorgeous!
Absolutely smitten by its mid-century charm
Perfect piece for my space, very happy with the product
I am extremely pleased with my initial purchase experience. The craftsmanship of the wood used is exceptional, while the glass top exhibits remarkable durability.
Just received this gorgeous glass triangle table, and it's even better than I expected! The heat resistance of the tempered glass is impressive - no more worries about hot mugs damaging the surface.