Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The metal artwork we've recently added to our place is just mind-blowingly gorgeous. It's so much more than your regular wall decor, it really brings a whole new level of uniqueness and style to the overall vibe of our restaurant. You know, that special something that sets us apart from all those run-of-the-mill eateries out there. And let me tell you about the reactions! The customers can't help but be swept off their feet every single time lay eyes on this masterpiece. I mean, they literally stop in their and take a moment to admire it; some even whip out their phones for quick snaps or Instagram stories. It's like having an art exhibit right here! It's not just visually appealing either - which by itself would have been enough - but also serves as a great conversation starter among patrons. They chat about its design intricacies, speculate on its creation process, discuss how well it fits into our aesthetic...it truly adds another layer of engagement and interaction within our space. But hey don't get me wrong – this isn't one of those pieces that only looks good but has no substance behind it. Nope! This metal artwork holds up beautifully too; sturdy as ever while looking drop-dead stunning day in and day out.
Wow, this wall art has completely transformed my living room. It's bold, striking and oozes sophistication. Couldn't be happier with it!
Absolutely love this piece!
this isn't just a wall decoration - it's a conversation starter.
i'm not usually one for reviews but had to make an exception here...this product exceeded all expectations!! its intricate details are truly mesmerizing...
amazing
cool
Seriously impressive stuff! This wall art catches your eye from across the room yet doesn't overpower anything else in there – balance at its finest
Absolutely breathtaking!
really beautiful
A great buy if you're looking to add a touch of class with minimal fuss.
love it
As an artist myself, I can appreciate the level of craftsmanship that went into creating this piece. The balance between simplicity and complexity in its design is amazing – it’s like having your very own modern art installation at home!
Once up, it looks fantastic, but be prepared for some effort on the installation front.
This isn't just another decorative item; this metal wall art adds depth and interest to any space it graces with its presence. Its modern aesthetics blend seamlessly with my contemporary home decor while still making its own statement – quite impressive!
Wow! This metal wall art is the bomb, reallyes up my living room.
I’ve had my fair share of wall arts over the years but none have been as impactful as this one - it's truly a game-changer! It has added so much character and life to our space which makes me fall in love with our home all over again every time I see it.
No caps needed - this piece is lit and adds a fresh vibe to my restaurant.
It's lightweight, which worried me initially about its quality, but it holds up well and remains secure on the wall.
This piece struck me as more of an art installation than a simple wall decoration. The Nordic design is sleek, offering a contemporary touch that is hard to find in regular wall art. It’s perfect for anyone looking to introduce a modern art element into their living spaces. The material is lightweight yet feels sturdy, adding to its premium feel.
This wall decor has truly transformed our space. Cool!
stunning
If you have a minimalist space and are looking for something to add a bit of texture without overwhelming the area, this Nordic wall decor is perfect. Its simple lines and material blend in well with minimalist décor!
I'm totally in love with this piece, it's like a personal art gallery at home