Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Man, I've seen quite a few heaters in my time but none of them have worked as efficiently as this bad boy right here. It's like it came of nowhere and just blew all the other out of the water. But wait, there's more! You know really takes the cake? The fact that I can control this thing remotely. Yeah, you heard that right - no need to get up from your cozy spot on the couch or interrupt your binge-watching session because it’s too hot or too cold. Nope Just grab your remote and adjust away without moving an inch.
When I say 'control', we're not just talking basic stuff like turning it on and off - although yes, you can do that too - we're talking full-on temperature regulation here folks! Whether you want to crank up the heat during those chilly winter nights or tone it down a bit when things start getting a little too warm for comfort...this heater has got your back. So yeah, if anyone asks me how good is my new electric heater? My answer would be pretty straightforward: This baby works like a charm and having remote-control capabilities is simply cherry on top!
Alright, let me tell you about this wicked product I've had the pleasure of using. First off, it's got this instant heat function that is just out of this world! It's like magic, seriously. You know those chilly winter mornings when you're freezing your toes off? Well with this bad boy, no more shivering and waiting for ages to get warm. You hit that button and bam! Instant warmth floods in making everything cozy as a cuppa hot cocoa on a snowy day. The brilliance of it cannot be overstated; it’s like having your own personal sun indoors - pretty rad if you ask me. Now let's talk about the remote control feature because honestly, who doesn't love convenience? This ain’t no regular old-school gadget where you have to physically move yourself every time to make adjustments (who has time for that anyway?). Nope! With its remote control feature, all the power is literally at your fingertips. Imagine being snuggled up under a blanket or busy cooking dinner and wanting some extra heat without interrupting what you're doing. Just grab the remote and voila – adjust away without moving an inch. So yeah folks, if someone asked me whether they should get their hands on one of these gems or not... well duh! My answer would be Absolutely!; There are few things out there that combine functionality with ease-of-use so seamlessly. This product isn’t just recommended by yours truly; it comes with my highest praise too! So go ahead guys n gals – treat yourselves to some instant warmth and effortless control over your comfort levels with our little wonder here.
This heater has been a lifesaver during the colder months. It heats water instantly, meaning no more waiting around for hot showers.
love how quickly this thing heats up water - and all with just a click of a button from across the room
The best part about this device? Instant hot water whenever I need it, without any hassle or wait time.
No more cold showers in winter thanks to this amazing device! And controlling it remotely makes everything so convenient.
i'm impressed by how fast it heats up and having remote control is super handy especially when you're busy cooking or cleaning
it’s efficient and fancy with its remote control feature means its complicated to use – far from it actually! It's super simple to operate which makes using it even more enjoyable. This electric heater doesn’t only work incredibly well; being able to control everything remotely gives an ease-of-use factor that definitely adds some serious brownie points in my book.
An excellent addition to our home appliances. The quick heating feature combined with easy-to-use remote control makes using this heater such a breeze!
good
This electric heater not only provides instant warmth but also saves energy due its efficient functioning. A smart purchase indeed!
Bought one recently. Thanks
Oh man, let me tell you about this wicked remote control feature! It's a game changer, no kidding. Picture this: You're all snuggled up on your couch, binge-watching your favorite series or deep into that nail-biting thriller movie. The last thing you wanna do is drag yourself off the sofa to go fiddle with the temperature settings, right? Well guess what? With this bad of a feature, those days are history! This remote is like having superpowers at your fingertips! No more pausing mid-scene or missing out on crucial plot twists because it got too chilly or too hot in the room. Just a quick press of a button and bam! You've got instant climate control without even budging an inch from your comfy spot.
This heater has truly revolutionized our home. Instant hot water and easy controls make it an absolute must-have!
it's amazing how quickly this thing heats up water. no more waiting around for a warm shower after a long day at work
I'm so glad I bought this electric heater. It provides instant heat, which is perfect during winter, and comes with a handy remote control.
The convenience of having hot water instantly cannot be overstated - plus controlling it remotely? Genius!
this product works like magic! just press a button on the remote and voila...hot water in seconds
No more shivering while waiting for the shower to heat up. This device gives me instant warmth whenever needed.
This nifty little gadget also gives you total command over your environment. Whether you want to crank up the heat during those frosty winter nights or cool things down when summer hits its peak – it’s all within reach now. So there I am, lounging on my beloved couch ️ , feeling like royalty with my trusty remote in hand – ready to take charge of any weather situation thrown my way without breaking a sweat (literally!). And yeah sure, some might say "it's just a remote", but for me? It has completely transformed how I interact with my living space and honestly...I wouldn't have it any other way. Talk about leveling up comfort and ease-of-use in one fell swoop! If there was ever an MVP award for features - this one would definitely be in contention.
I love that I don't have to wait anymore for my bathwater to get hot The efficiency of this device is simply unmatched!
i appreciate how energy-efficient this unit is despite its fast heating ability
The quick heating capability coupled with its convenient remote control function makes using this product effortless and enjoyable.
love it