Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This water heater is the real MVP It's like having a superhero in your basement or wherever you decide to stash it away. You know what I'm talking about? moment when you're freezing and all you want is a hot shower or bath to warm up those icy toes? This bad boy has got your back. Imagine's the dead of winter. The kind where even your bones feel cold and everything around seems frozen solid. You shuffle into the bathroom, dreading that first blast of cold water from the showerhead before it warms up. But then -! Instant hot water cascades down on you instead of that dreaded chill we've all come to expect. It's like magic but better because it’s real and right there in your own home! No more shivering while waiting for the tap to heat up; no more washing dishes with lukewarm water because someone else used up all the hot stuff earlier. I mean seriously folks, once you've experienced this level of convenience and comfort, there's no going back to traditional heaters again. Those old things take forever just to get slightly above room temperature! With this little wonder machine at work in my house now, I can't help but think how much time (and warmth) I wasted with my old setup. Not only does it save me from freezing every morning during winter months but also makes chores easier by providing instant hot water whenever needed. So yeah guys n' gals out there still stuck with their dinosaur-era heating systems – do yourself a favor and upgrade already! Trust me; once you go instant-hot-water-heater-way-of-life route, there’s absolutely no turning back.
Love it! No more waiting for ages just to get warm water.
Bought this instant heater recently and oh boy, what an upgrade from my old one! The convenience factor alone makes it worth every penny.
This gem has made my mornings so much easier - no more shivering while waiting for the shower to heat up!
I've had this electric water heater for about a month now it's been absolutely fantastic. The convenience of having hot water instantly available is something I didn't realize I needed until I got it. It's extremely efficient, easy to use, and has made my daily routine so much smoother. No more waiting around in the cold for the shower to heat up!
best purchase ever! who knew having hot water instantly could make such a difference? totally worth it
The speed at which this thing heats up water is nothing short of amazing. A must-have in any home.
No fuss, no muss – just instant hot water whenever you need it. Brilliant product!
I was skeptical at first but now I can't imagine life without this handy device. Kudos to whoever invented it!
this electric heater is everything i hoped for and then some...it's quick reliable and user-friendly...couldn't ask for anything better...
I'm impressed with how quickly this device heats up water. It's so convenient to have hot water on demand.
This is one of those things that once you have it, you can't imagine living without.
The best thing about this heater? No more waiting around for the kettle to boil – just instant hot water whenever I want.
I was pleasantly surprised by how easy this was to install and use. Plus, the energy savings are a nice bonus!
Instant hot water is a luxury that you don't realize you need until you have it. This heater has been a great addition to my home.
I'm all about efficiency and this electric heater is just that - efficient, quick, and reliable. Love it!
What an incredible device! This instant heater has truly changed my life. From making quick cups of tea to taking warm showers without any delay - it’s all possible now. It's energy-efficient too which means lower utility bills at the end of the month.
This device has truly revolutionized my morning routine! No more waiting for the shower to heat up.
From installation to operation, everything about this product screams convenience. It's an absolute must-have in any household.
never thought i'd be so excited over a water heater but here we are...it's literally changed my life...
The speed of heating is impressive! I can now enjoy instant hot showers anytime I want. A worthy purchase indeed!
Since installing this electric heater in our home we’ve noticed such a difference in our morning routine - no more queues outside bathroom because everyone gets their hot showers instantly! Plus its compact design doesn’t take up much space either.
This little gadget packs quite the punch - heats up water super fast and saves energy too!
i was skeptical at first but after using it i am blown away by its performance...instant warm water at your fingertips what more could one ask for...
This device is truly amazing! It's so convenient and efficient, I wonder how I ever managed without it before. No more waiting around for water to heat up - just instant hot water whenever you need it.