Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recently revamped our pool area and was on the lookout for some cool layout chairs to go along with it. These foldable beach lounge chairs were just perfect! They’re well-built, easy-to-clean and their height is ideal. Even during hot days, they remain comfy and pleasant to sit on.
these loungers have been fantastic so far! i love how comfortable they feel even after sitting for hours at end reading or simply soaking up the sun ☀️ despite being exposed to rain and high winds, these bad boys have held up really well!
We got these beautiful looking beach lounge chairs set last summer - wow what a treat! While assembly required some effort (and patience), it was totally worth it in the end as we ended up with incredibly sturdy and gorgeous pieces of furniture that took our backyard aesthetics several notches higher.
Seriously guys these are great Very comfortable, super easy to assemble plus durable enough for rough weather conditions – all this without compromising on style or elegance!
These foldable beach lounge chairs are more than just seating arrangements; they've become our happy place where we chill out during lazy evenings or host impromptu barbecue parties A quick hose down takes care of any dust accumulation or oil splatters making maintenance effortless.
I absolutely LOVE these loungers!! Not only do they look stunning but also offer incredible comfort levels which honestly exceeded my expectations!
Purchased over a year ago, use them all the time, and these chairs are still going strong. The cover is durable and keeps out water while the cushion offers ample comfort. The folding tray is a handy addition too! Truly a great buy.
These loungers are beautiful but assembling them was quite challenging; definitely requires two people. However, once put together they're absolutely worth it!
We recently added these to our pool area and oh boy do we love them! Especially adore the little side table – such a practical idea for a chair
Love love love these chairs!! They’re exactly what we were looking for - sturdy, comfortable, and super stylish. Assembling them can be slightly tricky though so I'd suggest having an Allen wrench attachment ready.
Satisfactory
We simply adore our new lounge chairs! Excellent quality paired with utmost comfort makes lounging by the pool even more enjoyable than before ☺️
These chairs are the epitome of comfort and style!
Perfect for sun tanning during day or star gazing at night A bit of struggle while assembling aside, if you're on hunt for this type of chair you won't be disappointed!
I was on the hunt for some chic yet practical outdoor furniture when I stumbled upon this set - boy am i glad i did! Not only do they ooze style but their functionality is top-notch with side tables, cushion covers & easy-to-clean surfaces.
These lounge chairs are super roomy making them perfect for relaxation. They’re comfortable, look great and are absolutely worth every penny!
Sturdy, stylish, and super comfortable - highly recommended!
these foldable beach chairs have been a hit in our family! they're so comfy and pretty to look at plus the cushions add an extra layer of comfort. these babies have truly transformed our outdoor space
The best combination of elegance and functionality in outdoor furniture.
Impressive
We love how spacious these loungers are; makes relaxing on them such a joy Worth every cent spent indeed!
Loving these lounge chairs, they're perfect for sunbathing and stargazing.
The side tables on these chairs are such a practical feature!
Durable covers protect cushions from weather damage – brilliant design!
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