Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The assembly instructions were clear which made putting together these foldable beach lounge chairs pretty straightforward. What you get in the end is not just incredibly sturdy furniture but also something that's uber-comfortable with its secure top cushioning.
This set adds such charm to my backyard setup! Not only does it look stunningly elegant but also comes equipped with features like side tables for drinks & covers ensuring longevity of cushions against harsh sunlight ☀️
These chairs are a delightful addition to my patio. The wicker design gives them an elegant, natural look that complements relaxed ambiance I'm trying to create in my outdoor space. They're not just visually but also sturdy and comfortable. Plus, they come with waterproof covers which is such a win!
I recently tried wicker tanning beds and found them to be a charming The wicker design adds a stylish, natural look to the tanning area, giving it a relaxed, upscale feel. The craftsmanship and aesthetics are impressive, making them a visually appealing addition to any outdoor space.
These are fantastic! They are sturdy, pretty and comfy. You'll love them! The waterproof cover w ties is a win.
These loungers are exactly what we were looking for and at a great price
Got new pool furniture and needed some layout chairs to go with the new set up. These are great, well built look cool easy to clean and are the perfect height. They are easy enough to move to the shed at the end of the season. I would purchase these again as we love the chairs even on hot days they are great. Very sturdy and would expect them to last a long time.
Sturdy and comfortable. Takes a while to put together but makes it solid. So far good through rainy weather. High winds have not bothered them.
Got new pool furniture and needed some layout chairs to go with the new set up. These are great, well built look cool easy to clean and are the perfect height. They are easy enough to move to the shed at the end of the season. I would purchase these again as we love the chairs even on hot days they are great. Very sturdy and would expect them to last a long time.
Very good looking chairs, but they require a lot of effort to assemble.
These are great. They are very comfortable and easy to assemble. Very sturdy, durable and beautiful. And they are a great bargain too. Highly recommend them.
These are comfortable to sit on, can be lounged on or folded down like mine for a number of people to sit on. They’ve been through rain, oil splatters, and dust accumulation, but just hose them off and you’re ready to go! So easy! This is my new happy place and I’m still hanging out here and the temps have dropped to the 40-60’s. I may have to think about doing a fireplace out here. I see why people do it now!
These are more comfortable than I thought & I absolutely LOVE them!!! They are great looking too!!
Love these chairs. Ordered over a year ago and use them all the time. The cover is durable and keeps out water. They also stack on top of each other to be stored in the off-season. The cushion is comfortable and the folding tray works great. Great purchase.
Beautiful. But very, very difficult to put together. Takes two people. It arrives in pieces.
We bought these for our new pool area and they are perfect for us especially with the little table on the side! Great idea for a chair!
Love love love these chairs. They are durable and exactly what we were looking for. Kind of a pain to put together so I would recommend having Allen wrench attachments for your drill.
Assembly instructions are clear and simple and the end product is incredibly sturdy and comfortable. The slip on at the top really secures the cushion in place.
These chairs are perfect for sun tanning and star gazing at night. It's easy to use and comfortable. Assembling it was for the most part easy, but I did have some snags along the way. If your looking for this type of chair you won't be disappointed
Very high quality and comfort!
I am loving these chairs they are good quality, sturdy and cushion look beautiful. I will recommend them to my friends and would buy them again.
We love these lounge chairs. They are very good quality, very comfortable, and look great by the pool.
Very Comfortable and pretty.
This lounge chair looks very nice, has a side table for drinks and comes with a cover so you can keep the cousins from losing their color in the sun. Putting together the lounge chair is a bit time consuming. I recommend using an electric drill to assemble. When you are finished, you will love the look of this lounge chair.
We love these lounge chairs. Super roomy and comfortable to relax on. Well worth the money!