Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
this is exactly what our bathroom needed we're able to keep everything neat and tidy plus it looks great too
A week into using this set and I'm already seeing the difference! My usually cluttered countertop now looks clean and organized since each item has its own spot. Plus, these pieces are so chic yet practical - easy to clean too.
the quality of this product is top-notch feels sturdy yet lightweight at the same time very happy with my purchase
Impressive set! Functional, stylish and high quality. A must-have!
This combo set has been an absolute blessing! My countertop used to be cluttered, but now everything has its place. Plus, cleaning up is way easier.
satisfying
This was worth every penny. Not only does it look fantastic in our master bath, but also keeps things organized. A win-win situation all around!
What a revelation this combo set has been! My bathroom was in desperate need of an upgrade and this product delivered beyond my expectations. The design is sleek, modern and adds a touch of elegance to the decor. But it's not just about aesthetics - each piece is incredibly functional too, making my mornings run smoother than ever before. No more for items - everything has its place now on the countertop used to be cluttered all the time. Plus, cleaning up these pieces is so easy – no stains or residue left behind! I've been using it for over month now and I couldn't be happier with its performance.
Sleek design transformed my bathroom's look. Easy to clean too.
absolutely smitten with this set! the sleek, modern design is a beautiful addition to my bathroom and i'm impressed by how functional it all is. quality? top-notch. definitely worth every penny
Bathroom game upgraded! Sturdy, well-crafted pieces that blend perfectly.
ok
i love how everything fits together perfectly like pieces of a puzzle it makes my mornings so much smoother
this combo has taken my bathroom aesthetics to another level. each piece feels sturdy, well-crafted - no hints of cheap materials whatsoever! plus it blends seamlessly with my existing decor
been using this for a month now and I couldn't be happier. everything stays put, no slipping or sliding around on the countertop was such an annoyance before
No more countertop clutter - every item has its place now.
recommend
waking up isn't about coffee anymore; it's about stepping into my beautifully organized sanctuary thanks to this fantastic set!
This combo set has completely transformed my bathroom experience into something akin to visiting a spa every morning ♀️♂️ The quality of materials used here really stands out compared to similar products out there – feels sturdy yet lightweight at the same time; definitely high-quality stuff here! And can we talk about how chic these pieces look? So much so that we’re getting compliments from everyone who visits our washroom Plus, they blend effortlessly with any color scheme adding an elegant touch without being overpowering which makes them perfect for any bathroom!
Impressive
got mine last week and what an improvement! there’s less clutter on the countertop now that everything has its place – so much cleaner.
Mornings smoother with this chic yet practical set.
i can’t get over how chic yet practical these pieces are they're super easy to clean too would totally recommend
A week into using this set and I'm already seeing the difference! My usually cluttered countertop now looks clean and organized since each item has its own spot. Plus, these pieces are so chic yet practical - easy to clean too.
this product blew me away exceeded all expectations seriously high-quality materials used you can tell it's miles apart from similar products out there