Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow! This patio set has truly elevated our outdoor living space. The seven pieces fit perfectly on our deck, providing ample room for everyone to sit and relax. It's like having an extra room in the house under the open sky! We've had so many compliments from friends and family who have visited us since we got it. They want one now too! The quality is top-notch, very sturdy and comfortable. I highly recommend this product to anyone looking for a way to enhance their outdoor space!
This outdoor set is everything we wanted! It's comfortable, stylish and fits perfectly on our patio. We've been enjoying more time outdoors since we got it.
My wife and I are overjoyed with our new patio sofa set. It's spacious enough to accommodate all of our guests during BBQ parties at home, yet cozy enough for just the two of us on quiet evenings spent outdoors watching sunsets together Honestly, it was worth every penny - high-quality materials that withstand weather changes well and look sleek as ever!
The comfort level of these sofas is unparalleled! Perfectly sized pieces that fit beautifully in my backyard. Highly recommended if you're looking to upgrade your outdoor living area.
Great buy! Quality construction, easy maintenance and looks fab.
This outdoor furniture ensemble has quickly become my favorite part of home decor! Its design strikes a perfect balance between elegance and comfort, making my backyard feel like an upscale resort where relaxation knows no bounds. Cushions are plushy-soft yet resilient against wear-and-tear; frames are sturdy without being overly bulky or heavy-duty - absolutely fantastic investment!
This 7-piece patio suite has truly exceeded expectations: from its superior comfortability to its elegant aesthetics; all while being impressively durable against weather changes!
The addition of this patio sofa set has transformed our backyard into a tranquil haven where we unwind after hectic days at work. With seven pieces, there's enough room for everyone in the family to stretch out and relax without feeling cramped or uncomfortable. The craftsmanship is evident in every detail - from the robust structure to the plush cushions that provide unparalleled comfort.
so happy with my purchase guys!!! didn't know i needed this outdoor set until i got it. now we spend more time outside than inside haha! the quality is superb, very solid and durable. cushions are comfy too. can't wait for summer to have all my friends over!
This 7-piece ensemble is the ultimate in outdoor luxury.
never thought i'd be so excited about patio furniture but here we are seriously though, this 7-piece set has been such a great buy!! it fits perfectly on our deck and looks so stylish. love how comfortable it is too – perfect place for afternoon naps under the sun ☀️
I'm so impressed with this patio furniture! The cushions are plush and comfy, the frames are strong and steady, overall it’s an amazing value for money!
A game-changer for our backyard gatherings. Worth every penny!
We've always wanted an outdoor seating area where we could entertain guests or simply enjoy some quiet time together as a couple...and this sofa set was just what we were looking for! It's incredibly comfortable with plenty of space for everyone, yet compact enough not to overwhelm our small patio area.
this outdoor sofa set is everything!!! super comfy, easy-to-clean fabric (a must-have when you have pets), sturdy frame that doesn't wobble...honestly couldn't ask for more! definitely worth splurging on if you're thinking about sprucing up your backyard or balcony
We bought this 7-piece outdoor set recently, and wow – what a difference it makes to our garden space! Comfortable seating with chic design – couldn't ask for more.
Our new 7-piece patio ensemble has truly become an oasis right in our own backyard! We love how versatile it is - whether hosting lively gatherings with friends or enjoying peaceful moments alone amidst nature's beauty; each piece serves its purpose beautifully while adding charm & elegance to our outdoorsy setting.
Perfect patio set! Comfortable, stylish and incredibly durable.
Absolutely adore this outdoor ensemble!! So much room for everyone during gatherings plus incredibly easy maintenance - perfect combo!
Transformed our backyard into a cozy retreat. Highly recommend!
Impressive
Love this 7-piece sofa set! It has really transformed our backyard into a cozy retreat. The quality is excellent - sturdy, durable and weather-resistant.
recommend
The best outdoor investment we've made so far. Love it!
i'm not usually one for writing reviews but i gotta say this outdoor sofa set is pretty amazing!! we've been using it almost daily since getting it last month – morning coffee outside never felt better! my kids love lounging around on these sofas after school while i prepare dinner inside...it's brought such a lovely change in our routine plus cleaning them is super easy which is always a bonus when you have little ones around.