Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've always been a tech enthusiast and this mini drone has completely blown me away. The dual camera feature is such an innovative addition, allowing for multiple perspectives in one shot I was initially skeptical about the resolution capabilities of such a small device but the 4K/6K/8K options have proven be absolutely stunning in terms of detail and clarity. It's also incredibly easy to use which makes it great for beginners well as more experienced users Overall, I couldn't recommend this product enough.
Let me start by saying that this mini drone has completely exceeded my expectations. The dual camera feature is a fantastic addition, providing multiple perspectives and allowing for an unparalleled depth in the images captured. I was initially skeptical about how good the resolution could be on such a small device, but the options have proven be nothing short of impressive. Every single detail is crystal clear and vibrant making every shot look like it's straight of a professional portfolio. What really sets this product apart though is its user-friendliness - even someone with no prior experience with drones can easily navigate through its controls and settings.
I've always been fascinated by aerial photography but was often disappointed by the mediocre picture quality offered by most drones within my budget until I came across this mini drone. Its high-quality dual-camera system provides breathtaking visuals irrespective of whether you choose the resolution setting - each frame captured looks like a piece straight out of National Geographic! But what sets this product apart isn't just its imaging capabilities; it's also incredibly simple to use thanks to its straightforward controls that anyone can master quickly regardless their experience with drones.
The dual camera feature is just amazing. It's like having two eyes in the sky. -
Superb quality and performance, 8K resolution takes it to another level.
I've tried many drones before but this one has me hooked. Great value for money!
capturing every detail perfectly
Wow! This quadcopter really surprised me with its advanced features at such an affordable price.
offers stunning visuals
this little guy packs a punch with its professional-grade cameras
impressed
What I love about this drone is how user-friendly it is. Easy controls make flying fun!
I can capture so much more with this drone.
this is the best quadcopter i've ever owned. it's durable and the camera quality is top-notch!
easy to maneuver and fantastic image quality
It’s compact but mighty!
A solid purchase
i love that i can switch between 4k, 6k, and 8k video resolution on the fly.
Great battery life for such a small device! Can't wait to take it on more adventures.
unbeatable choice for any beginner or pro
good
Depending on your needs.
hard to find in other similar products available today
stunning visuals