Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loving this outdoor sofa set - spacious and super comfy!
This outdoor sofa set is fantastic. I love how spacious yet compact it feels. It's made my deck the favorite hangout spot for friends and family!
Luxurious
An excellent addition to any garden space. Fantastic quality!
What a wonderful addition to our home! This patio sofa set offers ample seating without overwhelming the space. Quality construction too - very pleased with purchase.
Patio upgrade done right with this chic, comfortable set.
Loving my new outside setup thanks to this fabulous buy!! Comfy seats meet sophisticated design...it's like having an extra living room but under the open sky ☀️
Outstanding
Sophisticated design meets comfort in this fantastic patio set.
Superb
ok
Very impressed with this patio set! It's sturdy, comfortable and has completely transformed our outdoor space.
This 7-piece sofa set is a game changer. It’s spacious yet compact, making it perfect for both large gatherings and intimate evenings.
recommend
We love how this outdoor furniture looks in our backyard – so stylish and inviting. The quality is top-notch too!
This patio sofa set has become the highlight of my home. I love spending time outdoors now more than ever before!Superb! This outdoor ensemble checks all boxes - comfort, style, durability...you name it!
Stellar
This outdoor furniture is worth every penny spent! Not only does it look sleek on my deck but also provides incredible comfort - exactly what I wanted in my dream patio setup!
The cushions on these sofas are incredibly plushy and comfy. Plus, they're weather-resistant which makes maintenance a breeze.
This patio set has been a fantastic addition to our outdoor space. It's comfortable, durable and really enhances the overall aesthetic of our backyard. We've received so many compliments from friends and family who visited us since we got it.We recently purchased this 7-piece sofa set for our patio and we couldn't be happier! The furniture is not only stylish but also very sturdy. We love spending time outdoors now, whether it's hosting BBQ parties or just enjoying quiet evenings watching sunsets.
Loving my new outside setup thanks to this fabulous buy!! Comfy seats meet sophisticated design...it's like having an extra living room but under the open sky ☀️
I highly recommend this to anyone looking to upgrade their backyard or balcony setup. Worth every penny spent!
I'm extremely impressed with this outdoor sofa set. It offers ample seating without overwhelming the space, making it perfect for both large gatherings and intimate get-togethers. Plus, the quality is top-notch - you can tell that every detail was carefully considered during manufacturing.
Our backyard feels like an upscale resort thanks to this outdoor ensemble! Its design strikes a perfect balance between elegance and comfort; each piece serves its purpose beautifully while adding charm & sophistication to our setting.
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