Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm loving this outdoor furniture set. The steel frames are solid and the cushions are so comfortable. Plus, it's lightweight and easy to move around.
This patio set is a total upgrade for my garden. It was easy to assemble and looks incredibly elegant.
This 4-piece outdoor wicker patio set has been a fantastic addition to our home. The high-quality steel frames ensure that the structure is solid and durable, which gives me peace of mind when my kids playing around them. Plus, the cushions are not only comfortable but also made from environmentally friendly materials - a in my book.
The tempered glass top on the coffee table adds such sophistication! It's durable too which is a great bonus.
If you're looking for something sturdy yet sophisticated for your outdoor space then look no further than this exquisite four-piece ensemble! With high quality steel frames promising solidity along with comfortable cushions crafted out of eco-friendly materials – what more could one ask for?
My outdoor space has been transformed by this furniture set - it feels like something out of a home decor magazine!
ok
Hosting gatherings in our garden has never been easier with this beautiful set. We receive compliments every time!
Spills are no longer an issue thanks to these easily removable cushion covers.
Finally found a minimalist modern design that fits perfectly with my balcony decor - couldn't be happier with my purchase.
Perfect for hosting gatherings in the garden. Compliments galore!
The environmentally friendly materials used for the cushions make me feel good about this choice; both stylish and sustainable.
This 4 piece wicker set is perfect: lightweight enough to rearrange but sturdy enough not to worry about breaking.
Cleaning has become hassle-free since the cushion covers on this furniture set are easily removable and can be washed separately. Additionally, the tempered glass top on the coffee table adds an elegant touch while ensuring durability which I appreciate.
Who knew comfort could look so stylish? This 4-piece outdoor wicker patio furniture set fits perfectly in my garden providing exceptional comfort thanks to its plush cushions made from environmentally-friendly material.
Our family loves hosting gatherings outdoors especially during summer months. This 4-piece wicker patio furniture set has greatly enhanced these experiences with its chic design impressing all our guests!
The superior comfort level offered by this outdoor furniture set is exceptional. I can lounge outside all day! Plus, it's really durable which ensures long-lasting use.
Super solid structure, comfortable cushions. Great set!
Elegant and easy to assemble - patio upgrade!
Transformed my outdoor space into a stylish oasis.
Lightweight, yet sturdy! Easy to move aroundli>
Cushion covers are removable and easy-to-clean. Lifesaver!
Minimalist modern design fits perfectly with my decor.
This set is fantastic! The steel frames are solid and the cushions are incredibly comfortable. Plus, it's lightweight and easy to move.
What an upgrade for my patio. This furniture was easy to assemble and looks so elegant.