Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ernesso (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I gotta tell ya, I'm absolutely head over heels for this set. The moment I laid eyes on it, I knew it was a made in heaven. Now that I've had some time to really get know it and use it daily, my initial love has only grownAlright, let's get down to it. I'm totally digging this set! stronger. Let's talk the steel frames first. These bad boys are as solid as they come It's like they took my dreams and turned them into reality. Now the steel frames. They're like the rock of Gibraltar - sturdy and reliable through and through. You can feel? They're rock solid, no joke there. You could probably park a truck on these the quality just by touching them; there isn't an ounce of flimsiness here bad boys and they wouldn't even flinch. I mean seriously, the sturdiness is. And trust me when I say they can stand up to anything you throw at them without out of this world. No wobbling or creaking nonsense here - just pure batting an eye. Now my favorite part: those cushions! Oh man, where do I stability that gives you that peace of mind when you’re out with your pals or family. even start? To describe them simply as comfortable would be doing them a huge disservice. It's like sinking intoNow let’s talk about those cushions for a sec – oh man! These aren’t a cloud every single time you sit down; pure bliss if you ask me! You know just regular cushions we're talking about; they are as comfortable as a cloud! Imagine sinking into that feeling when you've been on your feet all day long and finally get to plop down one after a long day at work...pure bliss right there! They've got this softness to onto something soft? That sigh of relief kind of comfort is what these cushions deliver each time without them that makes you feel like you're floating in mid-air or something. It’s not fail. And let's not forget how they perfectly complement the robustness of those steel frames creating such every day you come across comfort like this - it's next level stuff honestly. And a harmonious balance between strength and comfort which is nothing short of impressive!
Man, talk about a serious level up for my patio! I gotta tell ya, this thing was an absolute breeze to put together. The instructions were as clear as day and all the pieces just fit right into place like they were meant to be. Noing around or wrestling with parts that don't wanna cooperate - it was smooth sailing all the way. And let's about how stunning this bad boy looks now that it's all set up and ready to go. We're talking total elegance here folks! It gives off such a classy vibe that you'd think you've stepped into some swanky outdoor lounge rather than just my humble backyard. The design is sleek yet sturdy, striking but not overwhelming - it really hits the sweet spot in terms of aesthetics. And trust me when I say this; it doesn't just look good, it feels good too. You can tell there's been real thought put into its construction because every detail screams quality. It fits perfectly in my space without dominating the area or looking out of place which is exactly what I wanted from an upgrade like this one. Plus, cleaning and maintaining it has been a piece of cake so far which is always a huge bonus if you ask me! All in all, I'm seriously impressed with how much more elegant my patio looks now thanks to this addition. If anyone’s on the fence about getting one for themselves...don’t hesitate! This upgrade is worth every penny spent.
You might think, 'Oh no, glass! That sounds delicate!' But don't stress one bit. This ain't your grandma’s antique china we're talking about here; this is tempered glass we're dealing with. It's made tough and designed to withstand all kinds of wear and tear without losing its charm or elegance. So yeah, it looks snazzy as heck but what else does it have going for it? Well I'll tell ya - durability! You can put your feet up on this bad boy after a long day at work or even use it as an impromptu seat if there are more guests than chairs at your party (not recommended though!). And guess what? It won’t buckle under pressure! The blend of toughness and class gives off such a vibe that screams 'I'm stylish yet practical'. Plus, the clear surface means you get to show off whatever cool rug or carpet you've got underneath. Talk about bonus points for interior design! And remember how annoying those water rings from cold drinks can be? With this table, they're history! The tempered glass doesn’t stain easily so say goodbye to those unsightly marks left by sweating beverages.
I recently purchased this 4 piece outdoor wicker patio furniture set and I have to, it's been a revelation. The high-quality steel frames ensure the structure is solid and durable which gives me peace of mind when my kids are playing around them. Plus, the cushions are not only comfortable but also made from environmentally friendly materials - a win in my book.
This furniture set has transformed my outdoor space into something straight out of a magazine!
no capital letters here but who cares because this furniture set is amazing lightweight easy to move around and so comfortable!
This lightweight patio set has completely transformed our outdoor space! It's easy to move around so we can change up our setup whenever we want. The minimalist modern design complements any setting, making it versatile for different occasions. And did I mention how easy it was to assemble? Instructions were included and straightforward.
Perfect for hosting gatherings in our garden. Everyone compliments us on it!
If you're looking for something sturdy yet sophisticated for your outdoor space then look no further than this exquisite four-piece ensemble! With high quality steel frames that promise solidity along with comfortable cushions crafted out of eco-friendly materials – what more could one ask for?
Love how easy these cushion covers are to clean. Spills are no longer a big deal.
The removable cushion covers on this furniture set have been such a lifesaver with two dogs at home! Cleaning has become hassle-free since they're easily removed and washed separately. Additionally, the tempered glass top on the coffee table adds an elegant touch while ensuring durability.
Finally found a minimalist modern design that fits perfectly with my balcony decor.
Who knew comfort could look so stylish? This 4-piece outdoor wicker patio furniture set is absolutely fantastic! Its sleek design fits perfectly in my garden while providing exceptional comfort thanks to its plush cushions made from environmentally-friendly material.
Cushions made of environmentally friendly materials? Yes please! I feel good knowing I've made an eco-friendly choice.
The comfort level of this furniture set is exceptional. I can lounge outside all day!
Our family loves hosting gatherings outdoors, especially during summer months. This 4-piece wicker patio furniture set has greatly enhanced these experiences with its chic design that impresses all our guests!
I've had it for months now and the cushions still look brand new thanks to their easy-to-clean feature.
The lightweight nature of this patio furniture set makes it easy to move and change up our setup whenever we want. Its minimalist modern design complements any setting beautifully making it versatile for different occasions. Plus, assembling was straightforward with clear instructions included.
Such a stylish oasis, my patio has never looked better!
This furniture set not only looks good but also feels good knowing it's made from environmentally friendly materials.
With their beautiful minimalist modern designs complementing virtually any kind of exterior decor style effortlessly; plus being lightweight enough allowing ease in moving them around as per requirement or mood, this furniture set is a dream come true!
I love that the cushion covers are removable for hassle-free cleaning and the tempered glass top on the coffee table adds an extra layer of durability. The easy assembly was a definite bonus – instructions were clear and simple to follow.
The superior comfort level offered by this outdoor furniture set is exceptional. I can lounge outside all day! Plus, it's really durable which ensures long-lasting use.
This 4 piece wicker patio furniture set not only looks good but also feels good knowing it's made from environmentally friendly materials; making me feel like I've made an eco-friendly choice in my home decor. It’s truly transformed my patio into a stylish oasis!
With their beautiful minimalist modern designs complementing virtually any kind of exterior decor style effortlessly; plus being lightweight enough allowing ease in moving them around as per requirement or mood, this furniture set is a dream come true!